Inspiring business service excellence
When we work with clients, we develop a bespoke approach to maximise your progress towards your goals in your unique situation. The care we bring to this approach enables you to succeed. The portfolio of services we use to build the right solution for you can include...

Executive Coaching
 Using robust coaching processes, Happycustomers work with individuals or groups to help them to explore their reality, develop options for change, decide on actions to take and implement those actions for greater success.

Line Manger/Director Mentoring
 Sometimes what people really need is the benefit of the experience of someone else who has been in a similar situation. Mentoring from Happycustomers provides a wealth of real senior level experience to accelerate the development of performance & service excellence.

Bespoke Programmes
 Because of the deep and senior level of management experience within the Happycustomers team, we use consultancy to work with your senior team to build an integrated an holistic approach to achieve the success you need within your organisation.

Relationship Workshops
 Happycustomers believes that one of the most pressing needs within the employment sector skill set is the ability to build, influence, and maintain successful relationships within organisations and between service organisations. To achieve this, we have developed a particular workshop to focus on this skill.

Team Development Workshops
 Effective team working and excellent team performance are critical in any organisations. By achieving success in this area, performance aspirations can be achieved and as a result service excellence can thrive.

Assessment Tools
 Building personal awareness of our performance is a vital building block in developing the skills necessary to deliver public service excellence. At Happycustomers we use a range of leading tools and approaches to make sure that all development has a firm foundation.

The Influencing Skill Assessment
 In the customer facing business sector it is important that you are self aware of your influencing skills so that you can manage your ability to control both a conflict situation and productive positive situation. We at Happycustomers help you to engage and understand yourself awareness skills.
These are just some examples of the ways in which we inspire performance excellence. To discuss your own requirements, please contact us to find out more.

 

Relationships Workshop

The ability to build strong and successful relationships is key to performing today in the business sector. With the complex interplay between different service providers and customers, senior managers need to be able to handle these successfully in order to deliver excellence.

Happycustomers have a specific workshop to address this need which is based on the work of David Loades and Nigel Manners leading experts on the practical use of power and influence in the workplace. This workshop can be tailored to meet your specific needs.

Topics covered...

• Understanding organisational power and the impact this has on your work.
• Developing personal power for greater integrity and influence.
• Exploring people around your work in a politically sensitive way.
• Understanding the impact of conflicting agendas and goals.
• Key factors in engendering trust in your working relationships.
• Identification of influencing strategies to move forward your work objectives.
• Finding ways to turn destructive political games into positive outcomes.
• Developing a plan to foster stronger more robust relationships within your business environment.
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If you would like to find out how this workshop can be tailored to meet your requirements, and how this can benefit you, your team and/or your organisation, please contact us for an informal discussion.